Customer Service and its importance (1)
The largest gap that French companies have to fill vs American ones is the customer service. To be fair, this concerns pretty much every other country in the world, with the UK , Nordics and Germany attaining reasonable standards. In the case of Assor (below), a company that manages to stay in business by having the lowest price (which fooled me) despite an awful reputation, we are talking pure...
Focus, Obsession for Detail, Taste, Death
In business, I believe in flexibility, and pure focus on results. “The system is that there is no system. That doesn’t mean we don’t have process. Apple is a very disciplined company. But that’s not what it’s about. Process just makes you more efficient. “But innovation comes from people meeting up in the hallways or calling each other at 10:30 at night with a new idea” To feel...